Our Terms and Conditions

Welcome to Sōter Naturals.

By accessing or using our website (soter.co.za) or purchasing products from us, you agree to be bound by the terms and conditions outlined below.

If you do not agree, please discontinue use.

These Terms govern all purchases, interactions, and use of our website, including subscription orders, promotions, and customer accounts.

Use of the Website

You must be 18 years or older to make a purchase.

You agree not to misuse the website, interfere with operations, or attempt unauthorized access.

Sōter Naturals reserves the right to update, modify, or discontinue any part of the site without notice.

Products & Descriptions

We aim to provide accurate product information, including ingredients, benefits, and usage instructions.

However:

Colours, textures, or packaging may vary slightly.

Natural products may have seasonal variations.

We do not guarantee any specific outcomes as results may vary per individual.

Pricing & Payment

All prices are listed in South African Rands (ZAR).

Prices may change without notice.

Payments are securely processed via PayFast, Visa, Mastercard or other available methods.

Promotion codes cannot be exchanged for cash and may only be used once per customer unless specified.

Order Processing & Delivery

Orders are processed within 1–3 working days unless otherwise communicated.

Delivery times vary depending on your location.

You will receive a tracking link once your order is shipped.

Sōter Naturals is not liable for delays caused by couriers, customs, or unforeseen circumstances.

Returns & Refunds

Please refer to our Returns Policy for full details.

We reserve the right to approve or deny a return based on the condition of the product and adherence to our policy.

Limitation of Liability

Sōter Naturals will not be liable for:

Allergic reactions

Misuse of the product

Delays or losses caused by third-party couriers

Damages resulting from incorrect storage

Always check ingredient lists for allergens before use.

Intellectual Property

All content on this website — including branding, text, graphics, product names, and images — is the property of Sōter Naturals.

No part may be reproduced without written consent.

Governing Law

These Terms are governed by the laws of South Africa.

Contact Information

Questions about these Terms?

Email: [email protected]

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Nourishing skincare powered by Free Range Grass-Fed Hormone-free Tallow and Clean ingredients by nature.

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Hand Crafted with care in South Africa.

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