Our Privacy Policy
Have a question about our products, your order, or our ingredient philosophy? Reach out — we’re happy to assist.
Sōter Naturals is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or purchase our products.
We comply with the Protection of Personal Information Act (POPIA).
What Information We Collect
We may collect:
Personal Information
Name
Email address
Phone number
Delivery address
Account login details (if you create an account)
Payment Information
Processed securely through third-party payment providers (e.g., PayFast).
We DO NOT store your card details.
Website Usage Data
IP address
Device information
Browsing actions
Cookies (for personalization and analytics)
How We Use Your Information
We use your information to:
Process and deliver orders
Provide order updates
Improve our website and customer experience
Personalise product recommendations
Send promotions, wellness tips, and product updates (opt-in only)
Prevent fraud and protect our business
We do not sell or trade your information.
Sharing of Information
We may share limited personal information with:
Courier partners
Payment processors
Email marketing platforms (only if you subscribed)
Analytics providers
All partners comply with POPIA and handle your data securely.
Cookies
We use cookies to improve site functionality and tailor your browsing experience.
You may disable cookies in your browser, but some features may not function properly.
Data Security
We implement strict security measures to protect your data, including encryption, secure servers, and restricted access.
Your Rights
You have the right to:
Access your personal data
Update or correct your information
Request deletion of your data
Opt out of marketing emails at any time
To exercise these rights, email [email protected]
Changes to This Privacy Policy
We may update this policy periodically.
The latest version will always be displayed on this page.
Stay Naturally Connected
Nourishing skincare powered by Free Range Grass-Fed Hormone-free Tallow and Clean ingredients by nature.
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Hand Crafted with care in South Africa.
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